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Addressing the Polypharmacy Challenge in Older People

The Polypharmacy Challenge Blog

Boots: Pharmacists under pressure?

One of our research participants alerted us to this investigative news documentary recently screened on BBC One as part of its ‘real-life stories and investigations’ TV programme, Inside Out. This programme was timely for us as we’re currently undertaking fieldwork in pharmacies.

The documentary focuses on three tragic cases where patients died after being given medicines prescribed for another patient. It then set out to make a link between dispensing errors and staff shortages. There was a particular focus on Boots’ unwillingness to disclose information about the model it uses to calculate appropriate staffing levels – this being identified as a ‘trade secret’ and summoning up a sense of suspicion.

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